Hello, how can we help you?

Use the search bar or choose one of the categories below to find the information you are looking for.

Account Creation & Management

  • Why can’t I find my country of residence when I try to open an account?
  • How do I start trading?
  • Which documents do I need to provide to become an XM client?

Deposits & Withdrawals

  • What is the minimum I can deposit or withdraw?
  • Can I withdraw money whenever I want?
  • How long does it take to receive money after making a withdrawal?

Market Intelligence and Education

  • How do I register for seminars?
  • How do I register for webinars?
  • Do you offer a VPS?

Trading Accounts

  • Can I open more than one trading account?
  • What are the differences between a demo and a real account?
  • Do you offer Mini accounts?

Trading Platforms

  • Which instruments can I trade on MT5?
  • Can I change the time zone on my trading terminal?
  • Do your platforms support Expert Advisors (EAs) or trading robots?

Trading Conditions

  • What leverage do you offer?
  • What are your trading hours?
  • Are swaps charged on futures contracts?

Trading Walkthroughs

  • How do I log in to the MT4 and MT5 Android apps?
  • How do I log in to the MT4 and MT5 iOS apps?
  • How do I gain access to the MT5 platform?

Trading Glossary

  • What is forex?
  • What is the spread?
  • What is market execution?

Technical Issues & Errors

  • What can I do if I’m unable to log in to my trading platform?
  • Why can't I upload my documents in the Members Area?
  • What do I do if I get a 404 error?

Promotions

  • What bonus promotions do you offer?
  • What happens to my bonus when I make an internal transfer or a withdrawal?
  • Are the trading bonuses you offer withdrawable?

Partners Account Management

  • How do I become an Affiliate?
  • What documents do I need to upload to verify my Affiliate account?
  • Can I refer clients from outside my country of residence?

Partners Payments

  • What commission schemes do you offer?
  • Where can I find how much commission is paid per instrument?
  • Is there a limit to the amount I can earn as an affiliate?

Partners Platform

  • Do you offer any marketing material to help me attract clients?
  • Where can I find the terms and conditions for Affiliates?
  • How can I find out which of my clients have made deposits?

About

  • How long has XM been in the industry?
  • Is XM licenced (or authorised) and regulated?
  • Where are you based?

Social Competitions

  • How do I enter a competition?
  • How do I join a Demo competition?
  • How do I learn more about each competition?

Need Help?

If you have a question that isn't covered in the Help Centre, please contact us and one of our representatives will be happy to help you.

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